Aleafiaa Pharmaceuticals Pvt. Ltd.

Shipping Policy

Applicable to all orders placed on our website

At Aleafiaa Pharmaceuticals, we are committed to delivering your orders safely, on time and in perfect condition. Please read this policy so you know exactly what to expect — from the moment you place your order to the moment it arrives at your door.

Quick Reference

Detail	Information
Order Processing	Within 24–48 business hours of confirmation
Estimated Delivery	4–5 working days (varies by location)
Free Shipping	On orders above ₹999
Shipping Charge	₹100 flat for orders of ₹999 or below
Shipping Coverage	Within India only (selected pin codes)
Cash on Delivery	Not available — prepaid orders only
Support Email	customercare@aleafiaapharma.in
Support Phone	+91 22 45005262

1. Order Processing

Once your order is confirmed and payment is received, we begin processing it right away.

•     Orders are dispatched within 24–48 business hours of order confirmation

•     Orders placed on weekends or public holidays are processed on the next working day

•     A dispatch confirmation will be sent to you via SMS and/or email once the order is shipped

 

📋 Note

Processing times may be slightly longer during high-demand periods such as festive seasons or flash sales. We will notify you if there is any significant delay.

2. Delivery Timeline

The estimated delivery time after dispatch is 4–5 working days, depending on your location.

Delivery timelines may be affected by:

•     Remote or rural delivery locations

•     Public holidays, regional festivals or bandhs

•     Unforeseen logistics disruptions, extreme weather or strikes

•     Incorrect or incomplete address provided at the time of ordering

 

⏱ Please Note

Working days exclude Sundays and gazetted public holidays. Estimated delivery timelines are indicative and not guaranteed.

3. Shipping Charges

Order Value	Shipping Charge
Above ₹999	FREE
₹999 or below	₹100 (flat charge)

 

Charges are calculated on the final cart value after applying any discounts or coupons. Shipping charges are non-refundable unless the issue is due to a defective delivery or an error on our part.

4. Pin code Serviceability

We ship across India; however, delivery may not be available at every pin code.

•     You can check if your pin code is serviceable during checkout before placing the order

•     If your pin code is not serviceable, you will be notified before the order is confirmed

•     Deliveries to remote or difficult-to-access areas may take longer than the standard 4–5 working days

 

📍 Tip

If your pin code is not currently serviceable, write to us at customercare@aleafiaapharma.in — we will explore alternative courier options wherever possible.

5. Tracking Your Order

Once your order is dispatched, you can track it every step of the way.

•     Tracking details will appear in the 'My Orders' section of your account within 24–48 hours of dispatch

•     You will also receive tracking updates via SMS and/or email, where applicable

•     Use the tracking ID provided to check live delivery status on the courier partner's website or app

 

🔍 Not Updating?

If your tracking link is inactive or not updated 48 hours after dispatch, contact our support team with your Order ID and we will investigate promptly.

6. Delivery Attempts & Address Requirements

Address Requirements

Please ensure the delivery address you provide at checkout is complete, accurate and accessible. A valid address must include:

•     Flat or house number and building name, or full street address

•     Locality and area name

•     City and state

•     Correct PIN code

•     An active mobile number reachable at the time of delivery

 

⚠️ Important

Aleafiaa Pharmaceuticals is not responsible for failed or delayed deliveries caused by an incorrect, incomplete or inaccessible address provided by the customer. Re-delivery charges may apply in such cases.

 

Number of Delivery Attempts

Our courier partner will make up to 3 delivery attempts at your address.

•     If you are unavailable during the first attempt, another attempt will be made on the next working day

•     You may receive a call or message from the delivery agent to arrange a suitable time

•     If all 3 attempts fail, the package will be returned to our warehouse — this is known as RTO (Return to Origin). See Section 9 for details.

 

OTP or Signature at Delivery

Some deliveries may require an OTP (One-Time Password) or a signature as confirmation of receipt. Please ensure your registered mobile number is reachable at delivery time. Failure to confirm may result in a failed delivery attempt.

7. Package Inspection at Delivery

All our products are shipped in tamper-proof packaging. We strongly recommend inspecting the package carefully before accepting it from the delivery agent.

•     Check that the outer packaging is not visibly damaged, torn, crushed or leaking

•     Verify that the shipping label is intact and matches your order details

•     If the package appears tampered with, damaged or leaking — do not accept it and notify the delivery agent immediately

 

🎥 Unboxing Video

If you accept the package and later discover a product issue, an unboxing video is mandatory for any return or replacement claim. Please record a clear video before opening the package. See our Return & Refund Policy for full requirements.

8. Payment Methods & Cash on Delivery (COD)

We currently accept prepaid orders only. The following payment methods are supported on our website:

•     Credit Cards and Debit Cards

•     UPI (Google Pay, PhonePe, Paytm and others)

•     Net Banking

•     Wallets (where available at checkout)

 

🚫 COD Unavailable

Cash on Delivery is not available at this time. All orders must be paid in advance. We apologise for the inconvenience — if you need help with payment, please contact our support team.

9. Return to Origin (RTO) — What It Means & What Happens

What Is RTO?

RTO stands for Return to Origin. It occurs when a dispatched order cannot be delivered to the customer and is sent back to our warehouse by the courier partner. RTO is not a customer-initiated return — it is triggered when delivery fails entirely after all attempts have been exhausted.

Common Reasons for RTO

•     Incorrect, incomplete or undeliverable delivery address

•     Customer unavailable across all delivery attempts

•     Customer's phone number unreachable or switched off

•     Customer refused to accept the delivery

•     Delivery location inaccessible or outside the serviceable area

•     OTP not provided by customer, resulting in failed delivery confirmation

 

What Happens After an RTO?

Once the shipment is marked RTO and returned to our warehouse:

•     Our team inspects and verifies the returned package

•     For prepaid orders, a refund is initiated after successful verification, in accordance with our Refund Policy

•     Applicable outward and/or return shipping charges may be deducted from the refund

•     If you still wish to receive your product, please contact us — we will arrange a re-dispatch after confirming the correct delivery address

 

📦 Re-Dispatch After RTO

Re-dispatching is treated as a new shipment. Additional shipping charges may apply depending on the order value and reason for the original RTO.

10. Lost or Undelivered Shipments

In the rare event that your order is lost in transit, or marked as delivered but not received by you:

•     Please contact us within 7 days of the expected delivery date

•     We will raise an investigation with the courier partner on your behalf

•     If the shipment is confirmed lost by the courier partner, we will arrange a replacement or a full refund as applicable

 

📧 Report Promptly

Email customercare@aleafiaapharma.in with your Order ID and tracking number. Claims raised after 7 days of the expected delivery date may not be processable.

11. Delays & Exceptions

While we make every effort to meet estimated delivery timelines, some situations are beyond our control:

•     Severe weather, flooding or natural disasters

•     Courier strikes or logistical network disruptions

•     Government-imposed restrictions, curfews or lockdowns

•     High shipment volumes during festive or promotional periods

 

We will keep you informed about your order's status in such situations and truly appreciate your patience and understanding.

 

📞 Urgent Delivery?

If your delivery is time-sensitive, please contact our support team before placing the order so we can advise on the best available option.

12. Shipping Liability

Aleafiaa Pharmaceuticals takes full responsibility for your product until it is handed over to our courier partner for dispatch.

After handover to the courier partner:

•     We will assist in tracking and resolving delivery issues reported within 7 days of the expected delivery date

•     For shipments confirmed as lost by the courier partner, we will arrange a replacement or refund as applicable

•     Aleafiaa is not liable for delays or non-delivery caused by incorrect addresses, customer unavailability, refused delivery or force majeure events

•     Damage to products caused by improper handling or storage by the customer after delivery is not covered under our shipping liability

13. International Shipping

🌍 India Only

We currently ship within India only. International shipping is not available at this time. We hope to expand our reach in the future — thank you for your patience and support.

14. Customer Support

For any shipping-related questions, concerns or assistance, please reach out to our team:

📧  customercare@aleafiaapharma.in

📞  +91 22 45005262

⏱  Response Time: 2–3 working days

🏢  Aleafiaa Pharmaceuticals Pvt. Ltd.

 

Thank you for choosing Aleafiaa Pharmaceuticals. Your health and satisfaction are our priority.