Aleafiaa Pharmaceuticals Pvt. Ltd.

Return, Refund & Cancellation Policy

Effective for all orders placed on our website

We understand how important it is to receive your order in perfect condition. Since our products are health supplements and nutraceuticals, we follow a structured return and refund process to ensure every claim is handled fairly and promptly.

1. When Can You Return a Product?

We accept returns only in the following cases of defective delivery:

•     Damaged product received

•     Missing product from the order

•     Empty box received

•     Duplicate or incorrect product delivered

•     Used or tampered product received

•     Expired product received

 

⏱ Please Note

Return requests must be raised within 7 days from the date of delivery.

 

Returns will not be accepted for reasons such as change of mind, taste preference, ordering by mistake, or no longer needing the product.

2. Conditions for a Valid Return

To process your return request, the following must be met:

•     Product is unused and in its original condition

•     Original packaging, seals, labels, barcodes and tags are intact

•     Invoice or proof of purchase is available

•     Clear photos and an unboxing video are shared with us

•     Any free gifts or combo items included in the order are also returned

 

Please note:

–     Combo packs or bundles must be returned in full — partial returns are not accepted.

–     If the product was purchased from another platform, pharmacy or retailer, please raise the return request through that platform as per their policy.

3. When Returns Will Not Be Accepted

We regret that we cannot process returns in the following situations:

•     The product has been used, opened, altered or tampered with

•     Original packaging, seal, label, barcode or invoice is missing

•     The return request is raised after 7 days of delivery

•     Product damage occurred after delivery due to improper handling or storage

•     Required images or video proof are not provided

•     The product was purchased under a clearly marked non-returnable offer

4. Packaging Check & Unboxing Video

All our products are shipped with tamper-proof packaging. We request you to inspect your package at the time of delivery. If it appears visibly damaged, tampered with or leaking, please do not accept it.

For any claim related to a damaged, missing, incorrect, empty, used or expired product, an unboxing video is mandatory. The video should clearly show:

•     The outer packaging

•     The shipping label

•     The opening process

•     The condition of the product inside

•     The invoice (if available)

•     The batch number and expiry date (where applicable)

 

Claims without proper video evidence may not be processed.

5. How to Report an Issue

To report a problem with your order, please write to us at:

📧  customercare@aleafiaapharma.in

Please include the following in your email:

•     Order ID

•     Product name and quantity

•     Invoice copy

•     Images of the received items and outer packaging

•     Clear unboxing video

•     Brief description of the issue

 

Our team may reach out for any additional details needed.

6. Replacement

In eligible cases, we will arrange a replacement after the claim is verified.

📦 Timeline

Replacement will be processed within 5–6 working days after successful verification.

 

If the same product is unavailable, we may offer an equivalent product, store credit or a refund, whichever is applicable.

7. Refund Process

Refunds are processed once the return request is approved and the claim is verified.

•     Refunds for prepaid orders are initiated within 2–6 business days of verification

•     The amount is credited to the original payment method used at the time of purchase

•     Actual credit time may vary depending on your bank, UPI provider or payment gateway

•     No cash refunds will be provided

•     Shipping charges, convenience fees or payment gateway charges may not be refunded, unless the issue is on our side

8. Order Cancellation

We understand plans can change, and we will do our best to help if you need to cancel an order.

Before Dispatch

You can cancel your order at any time before it has been dispatched. Please contact us as soon as possible so we can stop the order before it is shipped.

 

✅ Good news

No cancellation charges apply for orders cancelled before dispatch.

 

After Dispatch

Once your order has been dispatched, it cannot be cancelled. However, if you no longer wish to receive the order, you may simply refuse to accept it at the time of delivery.

Once the refused package is returned to our warehouse and verified, a refund will be initiated for prepaid orders as per our refund policy. Please note that applicable shipping or return logistics charges may be deducted.

9. Failed or Refused Delivery (RTO)

If delivery cannot be completed due to an incorrect address, customer unavailability, an unanswered phone or refusal to accept the order, it will be marked as Return to Origin (RTO).

For prepaid orders, a refund will be initiated once the product is received and verified at our warehouse. Applicable shipping or return logistics charges may be deducted.

10. Special Offers & Promotional Orders

Products purchased during special sales, promotional campaigns, limited-period offers or bundled schemes may have different return or refund conditions. These will be clearly mentioned in the respective offer details. In case of any conflict, the offer-specific terms will take precedence.

11. Product Storage After Delivery

Once the product is delivered, you are responsible for storing it as per the instructions on the product label. Returns or refunds will not be accepted for damage caused due to improper storage, exposure to heat, moisture, sunlight or mishandling after delivery.

12. Claim Review Timeline

Once we receive all required documents, images and videos, our team will review your claim promptly.

 

🕐 Response Time

We aim to respond within 2–3 working days. Approval or rejection of the claim depends on the evidence submitted and the product condition.

13. Contact Us

For any questions related to returns, refunds, replacements or cancellations, please reach out to us:

📧  customercare@aleafiaapharma.in

🏢  Aleafiaa Pharmaceuticals Pvt. Ltd.

⏱  Response Time: 2–3 working days

14. Our Final Decision

Aleafiaa Pharmaceuticals Pvt. Ltd. reserves the right to approve, reject or request additional verification for any return, refund or replacement claim. All decisions are made after a thorough review of the order details, submitted evidence, product condition and applicable policy terms.

 

We appreciate your trust in Aleafiaa Pharmaceuticals. Your satisfaction matters to us.